SHOPPING INFORMATION

Do you sell special size beds and bed linen?

Yes, we do. Most of our beds and linen can be ordered made to measure. Please keep in mind that there may be a longer lead time for non standard sizes.

Who will carry out the delivery?

Our local area for our in-house deliveries is from Gandia to Alicante and with this service we will also assemble your bed and take away the old one if required. For other areas please contact us for more information however this service does not include assembly and removal of an old bed and delivery may only be to your front door.

Will you assemble my bed?

We have an in-house delivery service which covers areas from Gandia to Alicante and if your are in this area we will also assemble your bed and take away the old one if required. For other areas please contact us for more information however unfortunately we can not include assembly and removal of an old bed and delivery may only be to your front door.

Do you deliver outside Spain?

At the moment we don’t deliver outside Spain.

Am I able to place a large order for my business?

We would be happy to discuss larger orders and any other B2B requirements. Please contact customer services via email with a list of items you require.

What are your terms and conditions

Our terms and conditions are available at the following link

My bed has some parts missing. How do I obtain these?

All our products are checked before being dispatched but if you do find something missing, please contact our customer services via email info@thebedcentre.com or call 965 836 814 during office hours and we will contact the manufacturer for a new piece.

What do I do if my goods don’t fit into my home?

It is important to measure your space and access correctly. You can contact us for the exact sizes of the packages that make up our order. If you still wish to return the items, please see our exchange of goods after delivery above.

Am I able to exchange my goods after delivery

For online sales, you can exchange your goods within a 14 day period providing the item/s are in pristine condition, in the original packaging and have not been slept on or washed. If you need to do this, please contact our customer services via email info@thebedcentre.com or call 965 836 814. A collection fee will be charged to process the return. For more information regarding returns and exchange please follow this link.

Are your items covered by a guarantee?

All our items are covered by their respective guarantees. Please see product or contact customer services for specific information regarding the product in question.

I am having a problem with my item, how do I claim on my guarantee?

If you are having a problem with an item you bought from us, Please contact our customer services on via email info@thebedcentre.com or call 965 836 814 during office hours and discuss the problem with them. If you are within our local area, we will send someone out to inspect/repair the problem. If not then we will require photos and a description of the problem and will take it from there.

What do I do if my goods arrive damaged?

Please contact our customer services via email info@thebedcentre.com or calling 965 836 814 during office hours to notify us of the problem. We will then send you a replacement and pick up the damaged product.

Will you pass my details on to anyone else?

Your details will only be shared with other companies of the same group, as the case may be, or other third parties on which some kind of legal obligation for their assignment rests.

The period of conservation of personal information will be limited to the period of time during which it is necessary to be able to use it according to the purpose for which it was collected. For more information please follow this link.